FAQ
Ozanimart as a business
How reliable are you?
Can I pay with credit card and is it secure?
is it secure to pay using credit card?
I dont have credit card, can I still order
Can I pay with cash?
Our products
Are your products bootlegs?
Your price is cheap, what about the quality of your
products?
Ozanimart Guarantee
How does your 30 days money back guarantee work?
Is there a condition in your guarantee?
Postage and delivery
What is your delivery method?
How much is the postage cost?
Do you combine postage?
How long should I wait for my product to arrive?
Rare Items
The anime item I want is not listed on your website.
Can you find it for me?
I still have more questions…what
should I do?
How reliable are you?
Very. We are a legitimate Australian company and we are bound by
Australian company law. We have been in business for few years by now.
Also, You can contact us by telephone ( 12pm-5pm AEST) or email us
directly. We take pride of our prompt response in answering your queries.
Not only this, we have dealt with many many anime fans just like you,
who are happy with our service. Click
here to see what they say about us.
Last but not least, we devote all of our time to make you happy with our
service. This includes: Finding an item for you, delivery, answering your
call, saying hi to you during anime convention and other things .
Can I pay with credit
card and is it secure?
Yes, you can pay with credit card through very secure PayPal gateway.
Is it secure to pay using credit card?
Very very much so. One of the most effective ways to protect yourself
from identity theft is to keep your financial information private.
PayPal enables you to pay without sharing your financial information with
anyone, not even us as a seller. Also, we provide alternatives such as:
bank transfer, cash ( Melbourne only) money order or cheque.
I don't have credit card, can I still
order?
Yes, definitely. You can pay us through paypal, bank transfer
or money order. You can also pay with cheque, but your item will not be
sent until your
cheque is cleared.
Can I pay with cash?
Yes this is very popular method. Obviously, this method only applies
if you live in Melbourne . Just email us, then we arrange a time and place
for you to pick up your item. You pay when we give you your item.
IMPORTANT: We don't take cash via post.
Are your products bootlegs?
The answer is no. We can assure you that you will get official merchandise.
If we happen to have unofficial merchandise (bootlegs), we will tell you
on the product title.
Your price is cheap, what about the
quality of your products?
We can fully understand and relate to this question. Cheap price
usually comes with a catch. Like last time, Wen bought 15$ Saba pants.
The pants were fake and they only last few months.
Its different with Ozanimart. Let us assure you; before the item gets
to you we always make sure that it's in a good condition. We personally
inspect each item we sell. So, you will learn that only the best quality
anime item will be passed on to you. By the way, you have nothing to lose
with our 30 days money back guarantee.
OzAnimart Guarantee
How does your 30
days money back guarantee work?
Take 30 full days to examine and use your anime. That's right. You
have 30 days to put your valuable anime in your own home. Or on anywhere
you want. Test the item for yourself….Once you have the item in your own
home, we're confident you'll never want to send it back.
But if you aren't satisfied for any reason, or it doesn't live up to your
expectations, you won't be out one red cent. Just return the item and
we'll refund your entire payment excluding postage cost. Right up to the final day of this 30
day money back guarantee.
Is there a condition in your
guarantee?
Yes, the guarantee doesn't apply to model kits that its parts have been
removed from the frame and also to random trading figure.
What is your delivery method?
We usually send our items through Australian Post. You can
let us know if you want it to be sent otherwise.
How much is the
postage cost?
It really depends on the item you buy. Big items will be
obviously more expensive than small items. We let you know in advance
how much the postage cost is. Registered post will cost extra. If you
want your products to be sent via registered post, just let us know.
Do you combine
postage?
Definitely, you can save postage cost by doing this.
How long should I wait for my
product to arrive?
If you live in Australia , your item will be delivered in 5 working
days. It depends where you live. But often we deliver much quicker than
that.
If you live in Melbourne , you can arrange a pick up for your product.
If you live overseas, it really depends on which country
you're from. We'll do our best to give our estimation before you order.
I want to pick up my
item. How do I go about this?
You can just email Ben: info@ozanimart.com or
call him to arrange the best time and place for you. Usually, you can pick
up your item within vicinity of Melbourne CBD.
The anime item
I want is not listed on your website. Can you find it for me?
Yes, we can try. We can not guarantee for sure we can get it for you.
Sometimes anime items come in limited edition and limited release (especially
gashapon). What we can promise you is that we'll do our best to find it
for you.
I still have more
questions…what should I do?
Just email us. We'll be happy to answer any question you have :)